Bond: From Insight to Impact: Supercharging CRM with Loyalty Data and AI Acceleration

Bond’s latest Loyalty Report reveals a powerful truth: while loyalty programs are evolving rapidly, fueled by data, partnerships, and heightened customer expectations, CRM processes often remain stuck in slower cycles of planning, approvals, and production. The result is communications that lack the vibrancy of the program they are meant to support.

In this session, we explore how AI is helping brands close that gap by making the CRM process faster, more intelligent, and better aligned with the pace of modern loyalty programs. You’ll uncover key insights from the report and learn how aligning CRM more closely with loyalty through smarter tools, leaner workflows, and data-driven decisioning can drive stronger engagement, faster responsiveness, and more impactful customer experiences. If your CRM is out of sync with the speed of your loyalty strategy, it’s time to catch up.

05-06-2025 11:10 - 11:35