Comarch: Generic or Genuine? The Impact of Perceived Personalization on Loyalty
In this lounge discussion, we will focus on how brands can increase personalization without overloading admin teams who are responsible for creating these offers, ensuring that they are hitting the right audience and driving meaningful results. We’ll dive into real-world examples and tangible pain points, comparing 1:1 offers vs mass offers vs segmented offers to reveal strengths, weaknesses, and impact on customer engagement.
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Comarch (Sapphire)
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Comarch
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Comarch is a global software house that delivers cutting-edge loyalty management & digital marketing platforms that companies can use to increase customer lifetime value, drive brand awareness, and boost profits. Recognized as a Strong Performer in The Forrester Wave report, Comarch supports some of the world’s most popular brands (including Auchan, BP, Ford, and Heathrow Airport) by providing them with tools for building and running immersive B2B, B2C, and B2E loyalty programs and marketing campaigns. comarch.com
Lauren Hanafi
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Company
Deckers Brands
Job title
Manager, Global UX
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Trevor Ogborn
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Company
Osprey
Job title
Email Retention Manager
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Cathy Miller
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Company
West Music Company
Job title
EVP of Marketing
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Food & Drink, Travel, Music, Nature + More!
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Sade Head
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Company
West Music Company
Job title
Marketing Manager
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Danny Oh
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Company
Turning Stone Enterprises
Job title
CRM Manager
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Cedric Bertin
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Company
Salomon
Job title
Global Head of Consumer Engagement & Loyalty
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CRM / Loyalty / Data
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Ben Pearthree
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Company
ELCA
Job title
Engagement Strategist
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Seth Lowery
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Company
Octane
Job title
VP of Marketing
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Jon Maupin
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Company
Octane
Job title
Sr Creative Manager
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Kensey Edwards
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Company
Octane
Job title
Sr Manager, Marketing
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Regan Losey
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Company
Deckers Brands
Job title
Martech Developer
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Emily Harris
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Company
Harley-Davidson
Job title
Manager, Membership Analytics
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Camilla Whitmore
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Company
Harley-Davidson
Job title
H-D Membership Benefits & Rewards
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ALEJANDRA SAGAON
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Company
Arca Continental
Job title
Loyalty Program Lead
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